Refund policy
Returns & Guarantee Policy
We stand behind every bottle of Vero.
30-Day Satisfaction Guarantee
If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right. Opened and partially used products are eligible.
How Returns Work
1. Contact us
Email us within 30 days of your delivery date. We'll send you a return authorization and instructions.
2. Ship it back
Return the product in its original packaging. Opened and partially used products are eligible. We know you need to try it to know if it works.
3. Get your refund
Once we receive and inspect your return, we'll issue a full refund to your original payment method within 5 to 10 business days.
Order Cancellations
Orders are processed quickly. If you need to cancel, contact us as soon as. We'll do our best to cancel before shipment, but we can't guarantee cancellation once an order has entered fulfillment. If your order has already shipped, you're welcome to return it under our 30-Day Satisfaction Guarantee once it arrives.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement at no cost to you, including shipping. No return of the damaged item is required.
Product Packaging
Vero's packaging may vary slightly from the images on our website due to production updates. The formula, ingredients, and product quality remain the same. If you have any concerns about the product you received, please contact us.
Good to Know
- Original shipping fees are non-refundable.
- Return shipping is the customer's responsibility unless the product arrived damaged or incorrect.
- Returns sent without prior authorization may not be accepted. Please contact us first.
- This guarantee covers products purchased directly from verosmooth.com. Purchases made through third-party retailers are subject to that retailer's return policy.